Customer Service Operations Associate
Hong Kong, HK, Hong Kong
Full Time
Customer Service
Entry Level
About Linjer
Founded in 2014, Linjer is a design studio with Scandinavian roots dedicated to creating timeless, high-quality jewelry, bags, and watches.
Frustrated by the limited options between fast fashion and overpriced luxury, we partner directly with top suppliers to deliver beautiful, well-crafted products at a fraction of traditional luxury prices.
We are committed to thoughtful design and sustainable practices, using recycled metals, ethically sourced gemstones, and conflict-free, lab-grown diamonds.
Our company is rapidly scaling and we’re excited to expand our Hong Kong office by adding 10 new team members this year!
What Linjer offers
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Who we’re looking for
We are seeking a detail-oriented and proactive Customer Service Operations Associate to join our dynamic team. In this hands-on role, you will oversee order releases to 3PL partners, manage customer inquiries, handle shipment exceptions, coordinate return shipments, and assist with data maintenance—all to ensure a seamless and exceptional customer experience.
The position is full-time in our Hong Kong office.
Responsibilities
Note: Approximately 60% of the role focuses on operational tasks, while the remaining 40% involves directly handling customer inquiries.
Who You Are
If you have never received training in writing a cover letter before, please search online for guidelines on how to write a cover letter. We take cover letters very seriously!
Founded in 2014, Linjer is a design studio with Scandinavian roots dedicated to creating timeless, high-quality jewelry, bags, and watches.
Frustrated by the limited options between fast fashion and overpriced luxury, we partner directly with top suppliers to deliver beautiful, well-crafted products at a fraction of traditional luxury prices.
We are committed to thoughtful design and sustainable practices, using recycled metals, ethically sourced gemstones, and conflict-free, lab-grown diamonds.
Our company is rapidly scaling and we’re excited to expand our Hong Kong office by adding 10 new team members this year!
What Linjer offers
- A multicultural and inclusive team culture
- Talented and passionate colleagues committed to excellence
- A predictable 9am-6pm work schedule (night/weekend work exceedingly rare and only for the biggest emergencies)
- Accelerated career growth opportunities for high achievers
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Who we’re looking for
We are seeking a detail-oriented and proactive Customer Service Operations Associate to join our dynamic team. In this hands-on role, you will oversee order releases to 3PL partners, manage customer inquiries, handle shipment exceptions, coordinate return shipments, and assist with data maintenance—all to ensure a seamless and exceptional customer experience.
The position is full-time in our Hong Kong office.
Responsibilities
- Oversee the daily release of orders to third-party logistics providers (3PLs) to ensure timely fulfillment
- Serve as the primary day-to-day liaison with 3PLs for handling exception cases and special requests
- Support the management and onboarding of future 3PL partners to expand our logistics network
- Assist with routine data maintenance tasks to ensure accuracy and efficiency in order processing
- Collaborate with carriers to troubleshoot and resolve shipping challenges
- Respond promptly and effectively to customer inquiries via email and other channels, with a focus on resolving shipment-related issues
- Proactively identify and recommend improvements to customer service processes to enhance overall customer experience
- Coordinate and log returns from returns warehouses, ensuring accurate tracking and processing
- Assist in maintaining data in our ERP system with purchase order inbounding, returns inbounding, and defect outbounding activities
Note: Approximately 60% of the role focuses on operational tasks, while the remaining 40% involves directly handling customer inquiries.
Who You Are
- Professionally fluent in English
- Bonus: professionally fluent in spoken Cantonese
- You enjoy helping people
- Possess sound judgment and diplomacy when resolving customer issues
- Strong interpersonal skills with the ability to effectively collaborate and coordinate with 3PL partners and other stakeholders
- Able to meticulously follow processes
- Strong attention to detail
- Strong written communication skills
- Tech literate and able to learn new software with ease
- A collaborative team player who works well with others
If you have never received training in writing a cover letter before, please search online for guidelines on how to write a cover letter. We take cover letters very seriously!
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