Customer Service Manager (E-Commerce)

Hong Kong, HK, Hong Kong
Full Time
Customer Service
Entry Level

About Linjer
Founded in 2014, Linjer is a design studio with Scandinavian roots dedicated to creating timeless, high-quality jewelry, bags, and watches.

Frustrated by the limited options between fast fashion and overpriced luxury, we partner directly with top suppliers to deliver beautiful, well-crafted products at a fraction of traditional luxury prices.

We are committed to thoughtful design and sustainable practices, using recycled metals, ethically sourced gemstones, and conflict-free, lab-grown diamonds.

Our company is rapidly scaling and we’re excited to expand our Hong Kong office by adding 10 new team members this year!

 

What Linjer offers

  • A multicultural and inclusive team culture
  • Talented and passionate colleagues committed to excellence
  • Work/life balance with a predictable 9am-6pm work schedule
  • The opportunity to make an impact with your work from day one
  • Exposure to entrepreneurship in a stable business growing 100 %+ every year
  • Accelerated career growth opportunities for high achievers 

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Who we’re looking for
We are seeking a Customer Service Manager (E-Commerce) to help us deliver excellent, high-touch service to our customers by overseeing quality assurance across our growing team, training new team members, being a point of escalation for complex tickets, overseeing the establishment of new processes, and handling tickets.


The position is full-time in our Hong Kong office

What You’ll Do

  • Learn all of our customer care processes inside and out 
  • Conduct quality assurance for team members to support development and growth
  • Onboarding new team members
  • Handle and manage tickets via email/other platforms - especially escalated tickets
  • Manage our content database and documentation
  • Analyze trends in customer issues to highlight important themes in customer feedback to reduce the number of inbound inquiries
  • Interact with our fulfillment warehouse to ensure timely and efficient delivery of orders
  • Frequent reporting to monitor the performance of the team and plan resources

Who You Are

  • You have excellent written English
  • You have excellent judgement
  • You're very organized and a great communicator
  • You’re thorough and detail-oriented
  • You love to help people
  • You're coachable and dedicated to continuous personal improvement
  • You’re tech literate and can learn new software with ease
  • You’re passionate about our brand and about what we do

Even better:

  • Fluency in other languages

We are not able to sponsor visas for this position.
 

What You Can Expect

  • Responsibilities from Day 1. Be the owner of your own learning curve. The possibilities are limitless and depend on you
  • Work in a very dynamic environment and be part of an international team
  • Personal development opportunities with the CEO 
If you have never received training in writing a cover letter before, please search online for guidelines on how to write a cover letter. We take cover letters very seriously!
 
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