Customer Service Manager (E-Commerce)
About Linjer
Founded in 2014, Linjer is a design studio with Scandinavian roots dedicated to creating timeless, high-quality jewelry, bags, and watches.
Frustrated by the limited options between fast fashion and overpriced luxury, we partner directly with top suppliers to deliver beautiful, well-crafted products at a fraction of traditional luxury prices.
We are committed to thoughtful design and sustainable practices, using recycled metals, ethically sourced gemstones, and conflict-free, lab-grown diamonds.
Our company is rapidly scaling and we’re excited to expand our Hong Kong office by adding 10 new team members this year!
What Linjer offers
- A multicultural and inclusive team culture
- Talented and passionate colleagues committed to excellence
- Work/life balance with a predictable 9am-6pm work schedule
- The opportunity to make an impact with your work from day one
- Exposure to entrepreneurship in a stable business growing 100 %+ every year
- Accelerated career growth opportunities for high achievers
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Who we’re looking for
We are seeking a Customer Service Manager (E-Commerce) to help us deliver excellent, high-touch service to our customers by overseeing quality assurance across our growing team, training new team members, being a point of escalation for complex tickets, overseeing the establishment of new processes, and handling tickets.
The position is full-time in our Hong Kong office
What You’ll Do
- Learn all of our customer care processes inside and out
- Conduct quality assurance for team members to support development and growth
- Onboarding new team members
- Handle and manage tickets via email/other platforms - especially escalated tickets
- Manage our content database and documentation
- Analyze trends in customer issues to highlight important themes in customer feedback to reduce the number of inbound inquiries
- Interact with our fulfillment warehouse to ensure timely and efficient delivery of orders
- Frequent reporting to monitor the performance of the team and plan resources
Who You Are
- You have excellent written English
- You have excellent judgement
- You're very organized and a great communicator
- You’re thorough and detail-oriented
- You love to help people
- You're coachable and dedicated to continuous personal improvement
- You’re tech literate and can learn new software with ease
- You’re passionate about our brand and about what we do
Even better:
- Fluency in other languages
We are not able to sponsor visas for this position.
What You Can Expect
- Responsibilities from Day 1. Be the owner of your own learning curve. The possibilities are limitless and depend on you
- Work in a very dynamic environment and be part of an international team
- Personal development opportunities with the CEO