Customer Care Associate

Hong Kong, HK, Hong Kong
Full Time
Customer Service
Mid Level

About Linjer
Founded in 2014, Linjer is a design studio with Scandinavian roots dedicated to creating timeless, high-quality jewelry, bags, and watches.

Frustrated by the limited options between fast fashion and overpriced luxury, we partner directly with top suppliers to deliver beautiful, well-crafted products at a fraction of traditional luxury prices.

We are committed to thoughtful design and sustainable practices, using recycled metals, ethically sourced gemstones, and conflict-free, lab-grown diamonds.

Our company is rapidly scaling and we’re excited to expand our Hong Kong office by adding 10 new team members this year!

What Linjer offers

  • A multicultural and inclusive team culture
  • Talented and passionate colleagues committed to excellence
  • Work/life balance with a predictable 9am-6pm work schedule
  • The opportunity to make an impact with your work from day one
  • Exposure to entrepreneurship in a stable business growing 100%+ every year
  • Accelerated career growth opportunities for high achievers 

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Who we’re looking for

Our Customer Care Associates are tasked with the all-important responsibilities of caring for our customers’ needs, building customer loyalty and representing the brand.

The position is full-time in our Hong Kong office.

What You’ll Do

  • Effectively solve customer inquiries via email and other channels
  • Know our products in intimate detail and be able to speak about them with passion
  • Draw on existing help content where appropriate, while being able to improvise logically in new situations
  • Keep records of customer interactions and actions taken to resolve them
  • Identify and draft improvements to our help content database
  • Collaborate with other team members to identify answers and be a resource
  • Help manage and process returns
  • Occasionally visit our warehouse to inspect returns
  • Support customer service operations (e.g. fulfillment and pre-order management)
  • Analyze trends in customer issues to highlight important themes in customer feedback to reduce the number of inbound inquiries

Who You Are

  • Native or near-native English speaker
  • You love to help people
  • You are mature and have good judgment when it comes to resolving problems
  • You are an excellent writer
  • You have an eagle eye, and you’re a perfectionist when it comes to spelling and grammar
  • You're coachable and dedicated to continuous personal improvement
  • You’re thorough and detail-oriented, and are good at following processes
  • You’re tech literate and can learn new software with ease
  • You share the values of our brand and company

Even better:

  • Proven past experience in a customer care role
  • Fluency in other languages
If you have never received training in writing a cover letter before, please search online for guidelines on how to write a cover letter. We take cover letters very seriously!
 
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