Customer Care Associate
About Linjer
Founded in 2014, Linjer is a design studio with Scandinavian roots dedicated to creating timeless, high-quality jewelry, bags, and watches.
Frustrated by the limited options between fast fashion and overpriced luxury, we partner directly with top suppliers to deliver beautiful, well-crafted products at a fraction of traditional luxury prices.
We are committed to thoughtful design and sustainable practices, using recycled metals, ethically sourced gemstones, and conflict-free, lab-grown diamonds.
Our company is rapidly scaling and we’re excited to expand our Hong Kong office by adding 10 new team members this year!
What Linjer offers
- A multicultural and inclusive team culture
- Talented and passionate colleagues committed to excellence
- Work/life balance with a predictable 9am-6pm work schedule
- The opportunity to make an impact with your work from day one
- Exposure to entrepreneurship in a stable business growing 100%+ every year
- Accelerated career growth opportunities for high achievers
**********************************************
Who we’re looking for
Our Customer Care Associates are tasked with the all-important responsibilities of caring for our customers’ needs, building customer loyalty and representing the brand.
The position is full-time in our Hong Kong office.
What You’ll Do
- Effectively solve customer inquiries via email and other channels
- Know our products in intimate detail and be able to speak about them with passion
- Draw on existing help content where appropriate, while being able to improvise logically in new situations
- Keep records of customer interactions and actions taken to resolve them
- Identify and draft improvements to our help content database
- Collaborate with other team members to identify answers and be a resource
- Help manage and process returns
- Occasionally visit our warehouse to inspect returns
- Support customer service operations (e.g. fulfillment and pre-order management)
- Analyze trends in customer issues to highlight important themes in customer feedback to reduce the number of inbound inquiries
Who You Are
- Native or near-native English speaker
- You love to help people
- You are mature and have good judgment when it comes to resolving problems
- You are an excellent writer
- You have an eagle eye, and you’re a perfectionist when it comes to spelling and grammar
- You're coachable and dedicated to continuous personal improvement
- You’re thorough and detail-oriented, and are good at following processes
- You’re tech literate and can learn new software with ease
- You share the values of our brand and company
Even better:
- Proven past experience in a customer care role
- Fluency in other languages