Operations Manager

Founded in 2014, Linjer is a design studio with a goal of making it easier for people to invest in long-lasting, quality products. ("Linjer" means "lines" in Norwegian -- we have Scandinavian roots.) We started Linjer because we were fed up with choosing between unsustainable fast fashion products and overpriced luxury goods. We love quality but don't love overpaying for logos, so we convinced the suppliers of luxury brands to work with us and produce products of our own design. We sell only on our website, which allows us to sell our products (jewelry, bags and watches) for a fraction of the price of traditional luxury brands. We love minimalist design and want to make our customers feel great, all while minimizing our harm to the environment.

We are seeking an Operations Manager to support our e-commerce operations activities to get products efficiently and cost-effectively from the factory > 3PL > customers, and back to us. 

The position is full-time in our Hong Kong office.

What makes this an exciting opportunity?

• We're a small company that is extremely agile and moves quickly. You'll see what a successful startup looks like from the inside 
• Our company is doubling year on year. Many interesting problems to solve as we blitzscale

What You'll Do

• Oversee smooth daily operations & find ways to optimize in these areas:
  • Inbound logistics into our 3PL
  • Order fulfilment at our 3PL 
  • Purchase order placement and updating data in our ERP
  • Returns handling 
  • Customer Service team prioritization and staffing (Working with Customer Service Leads)
• Be the main point of contact with our 3PL and ensure they are delivering according to our needs
• Monitor carrier service performance and continually find ways to optimize service level/cost
• Support billing reconciliation for 3PL/shipping costs
• Manage translation of content into various languages (working with external translators or other team members)

Who You Are

Our ideal candidate is numerically smart, organized and has strong problem-solving skills. We look for people who fit our company’s cultural values of meritocracy, agility and humility. We do not require previous experience in ecommerce or operations 

• Fluent English speaker
• Strong problem-solving skills 
• Strong analytical skills 
• Able to follow processes well
• Extremely organized and detail-oriented
• You are tech literate and can learn new software with ease
• You are coachable and dedicated to continuous improvement
• You thrive in a high growth environment and enjoy a startup team culture

What You Can Expect

• Make an impact from day one
• Work in a very dynamic environment and be part of an international team
• Personal development opportunities with the company founders